Unauthorised Accesses

Unauthorised Accesses logs failed authentication attempts across OptimiDoc — unrecognised card taps at MFP devices and print jobs from unknown users. Administrators can review these entries, assign the presented credential to an existing user, create a new account pre-filled with it, or delete entries that are no longer needed.

Screenshot: Unauthorised Accesses view

Overview

The Unauthorised Accesses page is both a security log and a card-registration tool. It is a focused view of the same event store behind the Audit Log — specifically the failed events raised by the Authentication and Spooler sources. Whenever a card that is not registered is tapped at an MFP, or a print job arrives from an unknown user, the attempt is recorded here.

The page is valuable for:

• Security monitoring — spotting repeated failed attempts that may indicate misuse.

• Card registration — identifying new card numbers that need assigning to users.

• User onboarding — quickly creating an account pre-filled with the credential that triggered the entry.

Accessing Unauthorised Accesses

1. Log in to the OptimiDoc web interface as an administrator.

2. Navigate to Diagnostics > Unauthorised Accesses in the left sidebar.

Understanding the Data Grid

The page shows a paginated grid with the following columns:

The search box in the page header filters by value or device name, and searching, paging, and sorting are all handled server-side, so the page stays responsive with a large log.

Available Actions

Each row has a context menu (three-dot icon).

Assign to existing user

Attach the presented credential to an existing account:

1. Open the row menu and choose Assign to existing user.

2. Search for and select the user in the dialog.

3. Click Assign.

OptimiDoc adds the credential to that user — a login credential for a Spooler entry, or a card credential for an Authentication entry — and removes the log entry. Future attempts with that credential will now succeed.

Create new user

Create a brand-new account pre-filled with the credential:

1. Open the row menu and choose Create new user.

2. You are taken to the Users page with the value pre-filled — as a login for a Spooler entry, or as a card number for an Authentication entry.

3. Complete the remaining fields and save.

Delete and bulk delete

Choose Delete from the row menu to remove a single entry. To clear several at once, tick the checkboxes in the first column and use the bulk delete action in the page header.

Common Workflows

Registering new cards

1. Ask users to tap their cards at an MFP.

2. Open Unauthorised Accesses.

3. For each entry, choose Assign to existing user and select the correct person.

4. The card is registered and the user can authenticate.

Investigating suspicious activity

1. Sort by Date to see the most recent attempts.

2. Look for repeated entries with the same value or from the same device.

3. Check whether the value matches a known card format or is unexpected.

4. Cross-reference the Audit Log and System Logs for surrounding context.

Tips

• Review this page regularly so legitimate users are not blocked by card-configuration issues. See Authentication (Card Reader) if the card conversion formula needs adjusting.

• Use bulk delete to tidy up after a card-registration drive.

• The Source column distinguishes MFP authentication failures from print-spooler rejections.

Related articles

• Authentication (Card Reader)

• Audit Log

• Active Users

• System Logs