This section is an internal knowledge base for support engineers and advanced administrators. It contains symptom-driven troubleshooting guides for the most common issues, upgrade and migration procedures, and advanced configuration topics that go beyond standard day-to-day administration. Content is kept current with the shipping product (version 26.07).
In This Section
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Article |
Description |
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Step-by-step diagnostic guides for the most common issues — print jobs not releasing, device communication (SNMP) failures, scan workflow and delivery errors, authentication and card-reader problems, database performance and slow-query monitoring, and cluster failover. |
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Procedures for upgrading OptimiDoc Server, migrating to a new server (including moving the encryption key), and moving from LocalDB to a full SQL Server. |
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Changing the web port, IPP pull-printer setup, print-node (OPN) configuration, and failover architecture. |
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Comprehensive audit of all documentation pages against the codebase, with findings and update tasks. |
Related Sections
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Diagnostics — live tools in the web console: System Logs, Active Users, Unauthorised Accesses, Cluster Nodes, GDPR, Maintenance and Encryption.
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Settings — server configuration, including Print, Scan, Authentication, Mail and Cluster settings.